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Trauma Psychology Training
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Can’t View Your Course Video?

Sometimes videos may not play properly due to stored browser data or security settings. Here’s a step-by-step guide to resolve common issues:

  1. Clear Specific Browser Data For Chrome:
  • Click the three dots (â‹®) in top-right corner
  • Go to Settings > Privacy and Security > Site Settings
  • Search for “adilo.bigcommand.com”
  • Click “Clear data”

For Firefox:

  • Click the three lines (≡) in top-right corner
  • Go to Settings > Privacy & Security
  • Under Cookies and Site Data, click “Manage Data”
  • Search for “adilo.bigcommand.com”
  • Click “Remove Selected”
  1. Check Security Settings
  • Temporarily disable antivirus or firewall to test if it’s blocking the video
  • If this fixes it, add “adilo.bigcommand.com” to your security software’s allowed sites
  • Remember to re-enable your security software afterward
  1. Try Private/Incognito Mode
  • Open a private/incognito window
  • Log in to your course
  • Try playing the video again

Additional Tips:

  • Use an up-to-date version of Chrome, Firefox, or Edge
  • Check your internet connection is stable
  • Close other browser tabs to free up memory
  • Disable any ad blockers or VPN services temporarily
  • Try refreshing the page (Windows: Ctrl+F5, Mac: Cmd+Shift+R)

Still having trouble? Look for these signs:

  • Error messages (take a screenshot if possible)
  • Is the video player visible but not playing?
  • Are you seeing a blank screen where the video should be?

If you’re still unable to view the video after trying these steps, please fill out our support form with:

  • Which browser you’re using
  • Any error messages you see
  • Steps you’ve already tried
  • A screenshot if possible

If this does not resolve your problem then please submit details through our support form below. Our support team will assist you as quickly as possible.

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