Basket

Can’t View Your Course Video?

Sometimes videos may not play properly due to stored browser data or security settings. Here’s a step-by-step guide to resolve common issues:

1. Clear Specific Browser Data For Chrome:

• Click the three dots (⋮) in top-right corner
• Go to Settings > Privacy and Security > Site Settings
• Search for “adilo.bigcommand.com”
• Click “Clear data”

For Firefox:

• Click the three lines (≡) in top-right corner
• Go to Settings > Privacy & Security
• Under Cookies and Site Data, click “Manage Data”
• Search for “adilo.bigcommand.com”
• Click “Remove Selected”

2. Check Security Settings

• Temporarily disable antivirus or firewall to test if it’s blocking the video
• If this fixes it, add “adilo.bigcommand.com” to your security software’s allowed sites
• Remember to re-enable your security software afterward

3. Try Private/Incognito Mode

• Open a private/incognito window
• Log in to your course
• Try playing the video again

Additional Tips:

• Use an up-to-date version of Chrome, Firefox, or Edge
• Check your internet connection is stable
• Close other browser tabs to free up memory
• Disable any ad blockers or VPN services temporarily
• Try refreshing the page (Windows: Ctrl+F5, Mac: Cmd+Shift+R)

Still having trouble? Look for these signs:

• Error messages (take a screenshot if possible)
• Is the video player visible but not playing?
• Are you seeing a blank screen where the video should be?

If you’re still unable to view the video after trying these steps, please fill out our support form with:

• Which browser you’re using
• Any error messages you see
• Steps you’ve already tried
• A screenshot if possible

If this does not resolve your problem then please submit details through our support form below. Our support team will assist you as quickly as possible.